Broker FAQ

UFLIP is an online platform that connects professional ticket resellers (Brokers) with a network of verified independent contractors (Flippers) who manually acquire tickets from primary sources on your behalf.

Think of it as crowdsourced ticket acquisition at scale. You post what you want, set your parameters, and our network competes to get it for you.

UFLIP uses real, verified people making manual purchases. Every Flipper is identity-verified and uses their own legitimate accounts. This means:

• Full compliance with the BOTS Act and ticketing platform terms
• No risk of bot detection or automated purchase blocks
• Real consumer behavior that doesn't trigger security systems
• Diverse geographic distribution across the US

UFLIP supports all major event types and box offices:

• Concerts and music festivals
• Sports (NFL, NBA, MLB, NHL, college)
• Theater and Broadway
• Comedy shows
• Special events and experiences

We work with Ticketmaster, AXS, SeatGeek, and virtually every primary ticketing platform.

No minimum volume requirement. However, UFLIP works best for brokers who are actively buying across multiple events. The platform is designed for scale, so you'll get the most value if you're regularly acquiring inventory.

There is a one-time setup fee of $2,500 due upon account activation. This is non-refundable and covers account configuration, POS integration, and onboarding.

Every ticket purchase includes two components:

Additional fees apply for specific services:

Standard digital delivery is included at no extra cost.

Bids are how we create a fair platform for brokers when competing for tickets.

How it works:

• When a Flipper submits a set of carted tickets, brokers bid against each other
• The highest bid wins the tickets
• Once a winning bid is placed, the Flipper is notified to complete checkout

Bid levels:

• $4 minimum: Standard events
• $6-$10: High-demand events or when you want priority treatment
• Custom bids: For major on-sales where you want maximum Flipper attention and are willing to outbid competitors

Higher bids not only help you win auctions—they also incentivize more Flippers to work your events.

UFLIP offers several funding options:

All funds are held in FDIC-insured banking institutions.

Yes. You can maintain a cash balance in your account. UFLIP will agree on a minimum balance with you during onboarding. Purchases are automatically deducted from your balance.

Alternative: Brokers can also pay with a credit card in lieu of prefunding by putting a card on file.

Payment terms and late fees:

• Due date: All amounts due within 24 hours of purchase
• 48-hour grace period: No penalty
• After 48 hours: 3% late fee on the deficiency
• After 10 days: Additional 10% penalty; UFLIP may suspend purchasing and fulfillment

Yes. You can request a refund of any unused balance at any time. UFLIP processes refunds within 3 business days of written request, less any amounts you owe to UFLIP.

Here's how it works:

• Broker broadcasts an event: You post the event to our Flipper network
• Communicate parameters: You communicate sections, rows, quantities, and other requirements to Flippers to ensure quality inventory
• Flippers submit carted tickets: Flippers see your broadcast and submit carted tickets into UFLIP
• Bid on seats you want: Review submissions and bid on the carted seats that match your needs. The highest bid wins.
• Automatic fulfillment: Purchased tickets automatically flow to your POS

Ownership transfers to you when UFLIP sells you the tickets. From that point forward, you assume all risks of ownership, including price fluctuations, event changes, and marketplace compliance.

When a Flipper submits tickets, here's how the auction works:

• Auction starts: The auction lasts for 2 minutes
• No bids: If no one bids, the tickets are automatically rejected
• Bid placed: When a bid is clicked, the auction time reduces to 1 minute
• Buy It Now: If Buy It Now is clicked, the auction ends in 1 second

Buy It Now is a way for Brokers to end the auction immediately. It allows you to purchase the tickets before another broker outbids you.

If multiple brokers hit Buy It Now at the same time, the highest bid wins. If both bids are the same amount, the first bid wins.

UFLIP designates certain events as "High-Risk" when there's elevated probability of ticket cancellation due to box office practices (strict enforcement, identity verification, geographic restrictions, etc.).

High-Risk designation is shown in the Portal. The main difference is in refund policy: if High-Risk tickets are cancelled through no fault of the Flipper, you only get the box office cost back, not UFLIP fees.

A Private Sale gives you exclusive access to a Flipper's submissions for a specific event. Instead of competing with other brokers in the auction, tickets submitted by that Flipper come directly to you.

How it works:

• You reserve a Flipper exclusively for your event
• Their submissions bypass the general auction
• You get first rights to everything they cart

Private Sales start at $8/ticket and are ideal for high-priority events where you want guaranteed access without bidding wars.

Broker Assistance is a white-glove service where UFLIP manages the entire ticket acquisition process for you.

What's included:

• UFLIP coordinates Flippers on your behalf
• We handle bidding and purchase decisions within your parameters
• You set your budget, sections, and quantity limits—we execute

Broker Assistance starts at $10/ticket and is perfect for brokers who want results without actively managing on-sales.

Yes. Brokers can add as many buyers as they want to watch events and buy tickets. Each buyer can operate independently within your account, watching different events and placing bids.

Yes. There are many strategies for acquiring tickets using UFLIP, and this is one of them. Having multiple buyers watch the same event can increase your coverage and reaction time during fast-moving on-sales.

If an entire event is cancelled:

• Box office cost: Refunded to you (once UFLIP recovers it from the box office)
• UFLIP fees (transaction + bid): NOT refunded

If your tickets are cancelled but the event still happens:

• Box office cost: Fully refunded
• All UFLIP fees: Fully refunded

UFLIP will notify you as soon as we become aware of a cancellation. You will receive information regarding the cancelled tickets. It is your responsibility to update your POS and/or find replacements.

For tickets marked as High-Risk that are cancelled for reasons other than Flipper Negligence:

• Box office cost: Refunded (upon recovery)
• UFLIP fees: NOT refunded

This is why High-Risk events are clearly labeled. You're accepting elevated cancellation risk when purchasing High-Risk inventory.

If an event is rescheduled (not cancelled):

• Your tickets remain valid for the new date
• No automatic refunds are provided

If you want UFLIP to request a refund:

• You must communicate your desire to cancel to UFLIP
• UFLIP charges $20/order to process the refund request
• UFLIP keeps all UFLIP fees regardless of refund outcome
• UFLIP does not guarantee cancellations will be approved by the box office

Ticket Insurance is an optional 5% fee that provides additional coverage. If the event does not occur, you receive:

• 80% of the transaction fee refunded
• Cost of the tickets refunded

Note: Bid fees are not refunded with insurance. This is worth considering for major purchases where event cancellation would significantly impact you.

UFLIP is not responsible if the delivery methods on a ticket change by the box office. UFLIP will try to rectify the situation, but is not responsible for this.

For example, if mobile tickets get changed to Will Call, UFLIP will attempt to get the name changed, but cannot guarantee any box office outcome.

UFLIP manages all fulfillment. Our operations team handles ticket transfers based on your delivery instructions.

Delivery methods include: electronic transfer (barcode, PDF, mobile transfer, wallet link) or physical shipment depending on ticket type.

When automation is working properly, tickets typically sync to your POS within 30 minutes to 1 hour after purchase. Timing can vary based on box office and fulfillment method.

Box offices may impose delays on ticket availability or transfer. UFLIP is not responsible for missed in-hand dates resulting from box office release schedules.

Delayed fulfillment is prioritized by event date: Events within 24 hours are worked first, then 48 hours, then 72 hours, and so on. Brokers may request fulfillment sooner and that is prioritized situationally.

Standard digital delivery is free. Additional fees apply for:

• TradeDesk fulfillment: $0.50/ticket
• Hard ticket shipping: $15/ticket minimum
• After hours fulfillment (after 8 PM CST): $10/ticket (waived within 24 hours of event)
• Ticket retransfer: $5/order
• Link generation: $5 to $10/ticket

UFLIP integrates with major point of sale systems:

Tickets purchased through UFLIP flow directly into your inventory. No manual entry required.

Our team configures the integration during onboarding. Once connected:

• Approved purchases automatically create inventory records
• Ticket details, barcodes, and PDFs sync to your system
• Cost data flows for accurate P&L tracking

We support all major box offices and ticketing platforms. Our Flippers are trained to work across the full spectrum of primary ticket sources, including Ticketmaster, AXS, SeatGeek, Eventbrite, and venue-specific box offices.

Flippers are independent contractors engaged by UFLIP. They are not employees of UFLIP or of you. UFLIP does not guarantee their performance, and you assume the risks inherent in using independent contractors for ticket acquisition.

As a Broker, you are responsible for:

• Complying with all laws regarding ticket resale (including obtaining required licenses)
• Following secondary marketplace requirements set by ticket originators
• Collecting and remitting any applicable taxes
• Meeting in-hand dates and customer delivery expectations

UFLIP has no liability for your downstream transactions or marketplace compliance.

You agree to keep UFLIP's business information confidential, including pricing structures, Flipper identities, software and technology, and operational procedures. This obligation lasts for 10 years after termination.

Either party can terminate with 10 business days written notice. Upon termination:

• Your Portal access ends immediately
• You remain responsible for payment of all amounts owed
• UFLIP delivers any already-procured tickets (once paid)
• Unused balance refunded within 3 business days of request (less amounts owed)

Disputes are resolved through binding arbitration administered by the American Arbitration Association in Oklahoma County, Oklahoma.

By signing the Terms of Service, you waive your right to a jury trial and to participate in class action lawsuits. You have 30 days from acceptance to opt out of arbitration by sending written notice to UFLIP.

You must notify UFLIP of disputed charges within 30 days of the transaction. Later disputes are waived.